We are Suffolk Scented Soaps, a sole trader owned and operated by Tina Upson, Mill Hill, Capel St. Mary, Suffolk, IP9 2JE.  We’re a small business providing luxury hand crafted soaps direct to our customers, taking the maximum care at each stage of the process.  In the event of any questions or product issues, please contact us via our contact form where we will be happy to help.

We supply to the UK only due to product registration status, any orders must be placed by UK adults over the age of 18.

So we can fulfil your order we require your real name, address and our payment partner handles your payment information.

From time to time the order may be placed on hold for a variety of reasons including by your payment provider, in the event this happens we will contact you to help resolve the matter and optionally cancel your order if required.

We use Royal Mail parcel services to deliver your order, we reserve the right to select alternative couriers in the event of service issues.  There will be no additional charge to the customer should this occur.

In the event your item is not delivered, or is not in a satisfactory condition upon receipt please let us know within 24 hours so we may raise an investigation and rectify any issues you have experienced.

From time to time there may be delays in processing your order that are beyond our control, these can include issues with payment providers processing the transaction as well as weather problems causing delays to deliveries, whilst we attempt to resolve all issues where we can, we cannot be held responsible for delays caused by third parties.

When we confirm acceptance of your order by confirming your products
have been despatched a legally binding contract will exist between us.
 If we do not confirm acceptance we contact you to resolve the matter and optionally refund your payment.

Your order constitutes an offer to buy a product. We reserve the
right to cancel or suspend an order if we believe our terms have been breached.

This includes non-payment of ordered products and fraudulent use of
our website and/or sales. We also reserve the right to bar certain
e-mail addresses from accessing our website to place orders. We will not accept an order from any customer who we have
suspended.

Ownership of the products remains with Suffolk Scented Soaps until payment has been received in full.

A person who is not party to the contract shall not have any rights under or in connection with it.

By ordering from our website, you agree not to resell any of our products.  Wholesale enquiries are welcome but please contact us via our contact form to discuss your requirements.

We use PayPal to process your payment details and we do not hold any payment information on file at any time.

Please note that we are not V.A.T. registered and there is no tax applied to our products at checkout, we therefore cannot issue V.A.T. invoices.

We aim to dispatch orders within two working days, so if you’d like to cancel an order without incurring any costs please do so before it has been shipped.

Once you have received your order you have 14 calendar days to raise a return under the Distance Selling Regulations and a further 14 calendar days to return the unwanted items.  These must be undamaged, unused, unopened and in their original packagin. We will refund your order within a further 14 days.  We will refund the shipping cost of the items, but you are responsible for the return shipping to us.

If you receive an item that is damaged please let us know within 24 hours of receipt so we can raise an investigation as well as refund or replace your order.

Returns Address: Suffolk Scented Soaps, The White House, Mill Hill, Capel St. Mary, Suffolk, IP9 2JE.

We aim to dispatch orders within one working day so if you’d like to cancel an order without incurring any costs please do so before it has been shipped.

Once you have received your order you have 14 calendar days to raise a return under the Distance Selling Regulations and a further 14 calendar days to return the unwanted items, these must be undamaged, unopened and in their original packaging, we will refund your order within a further 14 days.  We will refund the shipping cost of the items, but you are responsible for the return shipping to us.

If you receive an item that is damaged please let us know within 24 hours of receipt so we can raise an investigation as well as refund or replace your order.

Returns Address: Suffolk Scented Soaps, The White House, Mill Hill, Capel St. Mary, Suffolk, IP9 2JE.

These terms do not affect your statutory rights.

We reserve the right to update our contacts from time to time, the latest version is always available on our website.

These terms are governed by English law and the courts of England and Wales shall have exclusive jurisdiction.