Suffolk Scented Soaps Privacy Policy
Our contact details
Name: Tina Upson
Address: The White House, Mill Hill, Capel St. Mary, Suffolk, IP9 2JE
Phone Number: 07565 061 276
E-mail: enquiries@suffolkscentedsoaps.co.uk
Website: www.suffolkscentedsoaps.co.uk
Date: 12/04/2021
The type of personal information we collect
We currently collect and process the following information:
Names and address details for order processing.
IP addresses and date/time of visit for website logging purposes, these are deleted every 30 days.
Please be aware of our third party payment gateways (Paypal) and shipping partners (Royal Mail) will receive only the required information to help us fulfil our service to you.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Referred information to help us optimise our marketing strategies.
Usage information based on your visit to the site, collected by us for website optimisation and product selection improvement.
We use the information that you have given us in order to process and fulfil your orders with us, as well as to improve our visitor experience in future.
We may share this information with legally required organisations only, as per relevant legislation.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via our contact form.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored in the European Union inline with GDPR requirements.
We keep purchase, contact and shipping information for 7 years. We will then dispose your information by deleting your data from our database if no further contact or orders have occurred in the preceding 7 years. We will never sell your information to any third parties.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at enquiries@suffolkscentedsoaps.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@suffolkscentedsoaps.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk